Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help. We accept returns of unworn items within 15 days of delivery. All returned items must be in their original condition and packaging.

To initiate a return, please contact our customer service team at support@lumosjewelryco.com within 15 days of receiving your order. Once your return is verified, we'll provide you with a shipping label and instructions on how to return the item.

Please note that because each piece is carefully handcrafted, we will charge a 10% re-craft fee based on the product price for any returned items. This fee is necessary to cover the cost of materials and labor, and we appreciate your understanding.

We are committed to providing you with the highest quality jewelry and exceptional customer service. If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. We're here to help make your experience with Lumos Jewelry as enjoyable and stress-free as possible.